Effective Date: January 28, 2025At Swadeshi Spiritual, we strive to ensure your satisfaction with every purchase. Please read this policy carefully to understand our procedures for cancellations and refunds.
1. Cancellation Policy
1.1 Order Cancellation
- Timeframe: You should cancel within 1 hour of order placed.
- How to Cancel: To cancel an order, please contact our customer support team immediately at swadeshispiritual@gmail.com or [91-1924357554] with your order number and cancellation request.
- Refund: If the cancellation is approved, a full refund will be processed & credited to your original payment method within 7-10 business days.
1.2 Seller Cancellation
Swadeshi Spiritual reserves the right to cancel an order in certain situations, including but not limited to:
- Product unavailability
- Inaccuracy in product information or pricing
- Suspicion of fraudulent activity
In such cases, you will be notified, and a full refund will be issued.
2. Return & Refund Policy
2.1 Eligibility for Returns
To be eligible for a return, please note the following conditions:
- Timeframe: You must initiate the return within 2 days of receiving your order.
- Condition of Items: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of Purchase: A valid order number or proof of purchase is required.
2.2 Non-Returnable Items
The following items are not eligible for return:
- Items marked as “Final Sale”
- Customized or personalized items
- Items that are damaged or missing components due to reasons not due to our error
2.3 Return Process
- Initiate a Return: Contact our customer support team at swadeshispiritual@gmail.com or [91-1924357554] to request a return, providing your order number and reason for return.
- Approval & Instructions: Once your return request is approved, we will provide you with detailed instructions on how to return the item.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or wrong item was sent. If that’s the case we will bear the cost.1
- Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
- Refund or Exchange: If the return is approved, you will be offered the following :
2.4 Refunds
- Refund Method: Refunds will be processed & credited to the original payment method.
- Processing Time: Please allow 7-10 business days for the refund to reflect in your account.
- Partial Refunds: In certain cases, partial refunds may be granted (e.g., if the item is not in its original condition).
- Fees: Fees may apply for restocking fees.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement within 4-5 days.
4. Contact Us
If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at: Swadeshi Spiritual